// Legal

Cancellation and Refunds

Last updated: October 2026

This page explains how to cancel an Uplyze subscription and when you get your money back. It is part of our Terms of Service (section 9).

The short version: cancel at any time in Billing. Cancel during the free trial and you pay nothing. If the first charge after your trial was not what you wanted, ask within 7 days and we refund it in full.

1. Free trial

A payment card is needed to start a trial. Nothing is charged during the trial.
We email you when the trial starts and again about 24 hours before it ends, with the date and the amount of the first charge.
Cancel before the trial ends and nothing is charged; access ends when the trial ends.
If you do not cancel, the plan you chose starts when the trial ends and the card is charged the plan price.

2. How to cancel

In the dashboard, open Billing and choose Manage subscription. That opens the subscription page run by our payment processor, Stripe, where you can cancel, update your card and download invoices.
Cannot sign in? Write to [email protected] from your account's email address and we cancel it for you.
A cancellation takes effect at the end of the current paid period. You keep access until then and are not charged again.

3. Refund of the first charge after a trial

If you ask within 7 days of the first charge that follows a free trial, we refund that charge in full and cancel the subscription. Write to [email protected] from your account's email address, or use Help & support in the dashboard. No reason is needed. This applies once per account, like the trial itself.

4. Other charges

Renewals (monthly or annual), the prorated amount of a plan upgrade and extra domain or proxy slots are not refunded for partial billing periods. Cancelling stops the next renewal, and you keep what you paid for until the end of the period.

A charge made in error — for example a double charge, or a charge after a cancellation we had confirmed — is always refunded in full.

5. How refunds are paid

Refunds go back to the original payment method through Stripe. Depending on your bank they usually appear within 5–10 business days.

6. Your rights

Nothing on this page limits any rights you have under mandatory law.

7. Contact

Questions about a charge? Reach us at [email protected].